Maintaining Consistency, Quality & Communication For National Accounts

Posted by Joseph Barnes on Feb 4, 2021 10:06:25 AM

As a multi-location business, it’s important that your brand is able to demonstrate consistency and quality across the country. A customer or an employee should be able to visit any one of your locations and still have the same overall experience—and landscaping can be a big part of that. After all, landscaping is one of the first things that people see and it can set the tone for the visit as a whole.

However, as a property manager responsible for the grounds at all of your company’s locations, you might have had poor experiences trying to remotely manage your properties’ landscape maintenance needs in the past. It may have been difficult to feel as though you had control over how the different properties were faring as each one might have received a different level of service. Maybe you’ve even felt as though you were being pulled in many different directions or putting out different fires each month.

Whether you worked with many local landscaping companies, or maybe even a national maintenance provider, you just felt like you weren’t getting consistency, quality, or good communication. This is a major problem because poor work, even at just one of your locations, reflects negatively on you and your ability to do your job.

We know how important the appearance of your properties are to you. And you need all of these elements - consistency, quality, and good communication - to align in order to receive the best service and results. That’s why we’re pulling back the curtain to reveal how Yellowstone Landscape makes that possible through our National Accounts division.

A Single Point of Contact

One of the best ways to ensure you’re receiving optimal communication is with a single point of contact and one national contract. You’re looking for any opportunity to streamline your processes. You have a lot on your plate and you don’t have time to think about different account managers or different companies for different states (or locations). It becomes overwhelming.

That’s why having a single point of contact and one national contract for all of your locations can save you time and headaches. Whether you have 3 locations or you have 300, you want to know that you’re being taken care of and you don’t have to worry.
One point of contact account manager
At Yellowstone Landscape, we’re all about simplifying the process for property managers who are overseeing a large portfolio of locations. We want to be your eyes and ears and take that burden off of your plate.

We’ll make sure that the property is being regularly inspected and if there’s an issue, we’ll take care of it. With that single point of contact, you can free up more of your time to focus on other areas that need your attention.

Effective Reporting

Of course, a single point of contact isn’t going to help you if you’re not getting solid feedback from them. As we mentioned, it comes down to being your “eyes and ears” when you can’t be there. But you have to be able to trust that your commercial landscape company is holding each property to the same high expectations you do.

At Yellowstone Landscape, we take reporting seriously. It’s how we keep busy property managers like you in the loop. You should be able to feel as though you know exactly what’s being done, even if you’re not there overseeing it.

That’s why we provide regular reports on all properties in the same format and at the same time. Again, it comes back to streamlining the process. You want to be able to look at everything all at once in a way that is efficient and effective.
National account reports
When you sit down to look at the reports from us on any given day, you will see the number of stores we serviced, a few before and after photos from each, and notes on any issues that we see that need to be addressed. It allows you, the property manager, to “batch process” all your locations in one sitting.

In other words, you can think about your locations’ landscaping all at one time, making decisions, and move on to your next set of tasks.

Instead of having to filter through different reports coming in at different times and in different formats, you’re able to process everything seamlessly. Your single point of contact is also checking in regularly, every week if you’d like us to, so that you are fully in the loop. But you’re not having to hold different meetings with different account managers or different landscape companies. You can pick a single time of the week to have a regularly scheduled weekly call.

In this way, you’re also batching your time. You know that every week you’ll be discussing landscaping on a certain day and time. The fact is, many property managers don’t always think about how much time they waste on the phone with so many different vendors. When you streamline the process, you’re suddenly freeing up large portions of your day to handle other important tasks.

Accuracy and Simplification of Billing

While the billing is just one detail of your overall experience with a commercial landscape company, the truth is, it’s another time drain and potential headache if you’re working with multiple vendors.

If you have 30 different stores and hire a variety of different local landscaping companies to handle those properties, you’re going to have a lot of different bills coming in. That might be 15 different landscaping companies to write checks to each month.

But if you are working with just one national landscaping company and have a single point of contact, it makes life easier for your accounting department. A single bill will come in! And we can even interface directly with any automated payments portal you may be using, delivering your bills electronically.

It’s just another way that the entire process is simplified.commercial landscaping crew maintaining landscape

Consistency of Quality and Service

As we mentioned, consistency of quality and consistency of service are also very important to your brand. We know that you don’t want customers (or employees) to have different experiences with your brand at different locations. If you’re a retail store, for example, you want shoppers to have the same overall experience from the moment they step onto your property. If just one store has a really unkempt landscape, it can hurt buyers perceptions of your brand as a whole. Commercial real estate experts agree that landscaping plays a big role in creating that “first experience” and it’s so important that it’s consistently kept at top quality.

But we understand that you don’t always have the time to visit individual locations and constantly be fixing different problems that arise. You just want to be able to have peace of mind that everything is being taken care of and your needs are being met.
Tree service team cleaning up fallen branches
Having one national landscaping company that is committed to excellence is the answer to inconsistency. At Yellowstone, we’re holding our people to that same level of quality and service across the board and we’re keeping a close eye on how it’s going. That comes back to being your “eyes and ears,” which frees up your time and reduces your hassles and headaches.

This can also open doors to the possibility of completing some fun projects that can really enhance your brand.

For instance, you could look at incorporating your brand in some way into an annual flower display. It’s easier to complete projects that enhance your brand when you have one person managing everything for you (that single point of contact). One partner that takes the time to understand what your brand is all about. That can lead to more exciting opportunities with your commercial landscaping company than had you been working with multiple points of contact with no consistency.Annual flower enhancements on commercial property

Making Your Wise Choice in a National Landscape Company

As a multi-location business, there are a lot of benefits to hiring a national landscape company that can handle your brand as a whole. As a property manager, your choice in who handles your landscaping will be a direct reflection on you, so you know that it’s important that you choose wisely.

We hope that this article has provided you with some good examples of how the right landscaping company can help you maintain consistency and quality—as well as truly be your eyes and ears on every property that you oversee. The last thing that you should have to worry about is your landscape. When you have a single company that you can truly count on, you’ll feel more in control.

Of course, this all comes down to choosing a company that is up for the task.

At Yellowstone Landscape, we understand the magnitude of responsibility that you’re entrusting to us by letting us handle your national account. We completely recognize that it’s your job on the line if something goes wrong. We take the entire process seriously and at the end of the day, it’s our goal to make you look good.

If you’re searching for a company that can help simplify the landscaping process for you, that’s exactly what we offer. Our clients enjoy the benefits of having a single point of contact and a steadfast commitment to providing the best quality and service across the board. By doing so, landscaping no longer has to be a hassle or a headache for you and you can focus your time and energy in other places.

Are you ready to hire the best landscape company for your multi-location business? Request a quote and let us answer any additional questions that you may have.

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Joseph Barnes

About The Author

Joseph Barnes

Joseph Barnes has served as Marketing Manager of Yellowstone Landscape since 2013. He writes on a variety of topics related to the commercial landscaping industry.